Internal and external consultant providing organization development and management training services in business and government settings since 1982. Significant contributions in the following:
ORGANIZATION DEVELOPMENT CONSULTING
Provide comprehensive consulting services in areas of planned organization change, with particular expertise in:
Team Development and Renewal
Virtual Team Effectiveness
Group Process Consultation
New Team Start-Up
Business Process Redesign
Consult with company executives following a major reorganization to form a new administrative team. Provide visioning exercises, role clarification, and business process redesign.
Consult to the transition of a new leader of a 500 person service unit by designing and facilitating a comprehensive change management plan, including an initial survey-feedback needs assessment process, a consensual group planning effort, and consultation with all departments as they defined their Missions, Goals, and Objectives. Provide follow-up services, including role clarification, conflict negotiation, and team building for administrators and line workers.
Provide shadow consulting to senior managers in areas of management style, personnel problems, and group climate.
Guide multiple team development efforts in a large, international non-profit organization, including start-ups, renewals, and virtual team. Use both interview and instrument-based feedback methods.
MANAGEMENT DEVELOPMENT TRAINING
Research, design and deliver tailored training programs which explore the knowledge, skills and attitudes needed by effective managers; utilize a variety of adult learning methodologies, including role plays, small group exercises, lectures, videotaped models, case studies, guided reflection and action planning. Manage the production of participant materials and seminar logistics.
Workshop topics include:
Coaching and Counseling
Introduction to Management
Dealing With Difficult People
Lead a monthly series of management skills programs for a 9,000 person company.
Develop and present customized training for middle managers of independent service units.
Provide job search skills and crisis support to outplaced employees.
1990 - Present
Principal Consultant Vogel/Glaser & Associates, Inc
1982 - 1989
1988 - 1989
Training Specialist, Baltimore Gas & Electric Company
1986 - 1988
Training Specialist, Maryland Department of Juvenile Services
1978 - 1986
City Planner, Maryland Department of State Planning
EDUCATION AND CERTIFICATIONS
BA, Social Science, State University of New York at Stony Brook
MS, City and Regional Planning, Pratt Institute
MA, Applied Behavioral Science, Johns Hopkins University
Certified Trainer, Mid-Atlantic Association for Training and Consulting.
Design and facilitate residential laboratory training experiences in areas of communication skills, group dynamics and personal growth.
Qualified Practitioner, Association for Psychological Type.
Interpret Myers-Briggs Type Indicator for individuals, couples and groups, with applications to work settings, life planning and family life.
Professional Member, NTL Institute for Applied Behavioral Science