Visionary and results-driven Senior Information Technology and Operations Executive with demonstrated experience in planning, developing, and implementing large-scale information/operations solutions and structures that add significant value to businesses. Developed and implemented cost-effective strategies and operations for corporate-wide governance and management of all aspects of IT including infrastructure services, networks and telecommunications, line-of-business client services and relationship management, advanced technologies, systems development and Program management, IT Security and contingency planning. Initiate and enforce strict budget controls addressing company needs and growth aspirations. Adept at supporting business line and product line objectives through the development of integrated IT/Operational strategies, creating metrics from a customer value perspective, developing strong partnerships with clients, business line executives, and strategic supplier relationships.
AREAS OF EXPERTISE
Productivity Improvement Strategic Planning Mergers and Acquisitions Effectiveness Sourcing Management World-class Processes Team Building Goal Prioritization Talent Management Web Technologies Operations Financial Applications CRM Budgeting Sourcing Quality (Six Sigma/Lean) Resource Management Leveraging Technology
SELECTED ACHIEVEMENTS
Founded The IT Effectiveness Group in 2003 which has delivered clients consistent returns on investment exceeding 700%.
Between 2000-2003, reduced annual operating expense by $200 million and produced three- year savings of $175 million.
In that same time period, improved production service levels by 40% and internal user satisfaction by 85%.
During the heavy merger and acquisition period, developed the capability to merge an acquired organization within 90 days of legal acquisition. Have personally led, managed or been involved with over 400 mergers and acquisitions.
Led the technology organization capability during the company’s growth from $20 Billion to $160 Billion and from a technology perspective, from 2nd generation computing to web- based open systems capabilities.
Spearheaded the introduction of organizations and processes to support distributed technologies, web-based capabilities, formal internal client support functions, merger and acquisition teams, relationship and product management groups, quality assurance teams, a Program Management Office, and an Operational Excellence Quality capability.
During the period 1990-2000, 1300 large-scale development projects were implemented with a 97% success rate on project budgets and a 95% success rate on project schedules.
EXPERIENCE
THE EFFECTIVENESS GROUP, LLC, Atlanta, GA, April 2003-Present President and Founder
EG is a consulting organization focused on helping companies with implement world-class effective uses of technology and operations in order to reduce costs, accelerate customer service/product delivery, and position the company with competitive advantages.
SUNTRUST BANKS, INC, Atlanta, GA March 1986-March 2003
SunTrust Banks, Inc is one of the nation's largest commercial banking organizations. As of March 31, 2003, SunTrust had total assets of $160.1 billion and total deposits of $90 billion.
Executive Vice President, Executive Director, Information Technology
Managed strategies, staffing, budgeting, development, operations, and client support in all areas of Information Technology supporting six million customers, 30,000 employees, and all major lines of business in the company. P&L responsibility for staffs exceeding 1500 IT employees with annual operating budgets greater than $600 million. Developed standard hardware and software governance strategies. Created formalized Program and Project management functions to deal with enterprise- wide major development and infrastructure projects. Created an advanced technologies capability to meet the company’s needs for multi-channel integration, rapid product delivery, and world-class customer service. Member of the Management Committee (top 15 Executives of SunTrust). Member of the Chairman’s Advisory Forum (top 50 Executives at SunTrust).
SUN BANKS, Inc, Orlando, FL May 1974-February 1986 Sun Banks was a multi-bank holding company with banks throughout Florida. In 1986, Sun Banks and the Trust Company Banks of Georgia merged to create SunTrust Banks...
Senior Vice President 1984-1986
President, SunBank Data Corporation 1980-1985
Vice President 1981-1984
Assistant Vice President 1978-1981
EDUCATION AND SERVICE
Bachelor of Science, Computer Science | University of Central Florida
Bachelor of Arts, Management | Shorter College
MBA | Emory University
Presidents School | Harvard University
Bank Administration Institute: Chairman, Vanderbilt University, Graduate School of Bank Operations and Technology